Legal notice and privacy policy

As the party responsible for processing your Personal Data, we do our utmost to protect your privacy when you visit the Site.

This Policy allows you to find out more about the origin and use of your Personal Data and your browsing information processed when you visit our Site.

For the purposes of this Policy, the expression ‘Personal Data’ refers to any data that relates to you alone and enables you to be identified directly or indirectly, regardless of the Terminal you use.

 

The expression ‘Terminal’ refers to the hardware equipment (computer, tablet, smartphone, telephone, etc.) that you use to consult and browse the Site.

The term ‘Regulations’ refers to the regulations relating to personal data, and in particular to Regulation No. 2016/679, known as the General Data Protection Regulation, the French Data Protection Act No. 78-17 of 6 January 1978 and French Act No. 2018-493 on the protection of personal data.

By using our Site, you declare that you accept the terms of this Policy in their entirety.

 

If you do not agree with any of these terms, you are free to stop using our Site.

This Privacy Policy is updated regularly. So that you can be properly informed of any significant changes in advance, we will notify you by means of notices on the relevant services or by e-mail as appropriate.

 

The Site will always display the most recent version of this Privacy Policy.

In accordance with the Regulations, we record all the data processing carried out in a data processing register, which we make available to the competent authorities.

 

Any information that you may provide to us during your visits to the Site is strictly confidential. This information is necessary for the purposes for which it is processed.

The following information may be collected and processed:

– Identification and contact data: your first name, your surname, your gender, your telephone number, your email address, your language and the country from which you interact with us;
– Connection, geolocation (only with your consent) and navigation data; and
– Personal preferences: this includes your cookie preferences.

 

When we ask you to enter your personal data to access a feature, certain data are mandatory fields as they are the data we need to enable you to access that feature (for example, to register your booking we need your first and last name).

It is important that the personal information shared about you is correct and up to date.

 

We do not process any personal data that could be described as ‘sensitive’ (information concerning racial or ethnic origin, political, philosophical or religious opinions, trade union membership, health or sex life) within the meaning of the Personal Data Regulation.

In this respect, please note that our Site is not intended for children and that we therefore do not process any data relating to children.

 

We undertake not to transfer your personal data to third parties, with the exceptions listed below in Article 1.3.

The Personal Data listed above may be collected and processed for the following purposes:

• Managing a booking

We need to process your data in order to keep you informed of the status of your booking, the summary of your booking, etc.

• Access to customer service

We process your Personal Data as part of our customer service in order to respond to your requests, in particular via the contact form.

• Improving our services

We process your browsing and booking data for analysis and statistical purposes. This data enables us to analyse how you use our site and to improve its ergonomics and quality.

The Personal Data collected from the Site is mainly processed by the Data Controller’s internal departments.

Your connection and browsing data may also be transferred to Google Analytics.

 

We may also communicate your Personal Data in response to an injunction from the legal authorities.

We will keep your data for a period of ten (10) years following your last reservation, in order to respond to any questions, complaints or to maintain any data necessary to meet legal, accounting or analysis requirements (article L.123-22 of the French Commercial Code).

 

We may also retain your data for research or statistical analysis, in which case it will be anonymised.

 

Any change to this Policy will be made on this page and, in the event of a substantial change, you will be notified by e-mail.

 

The Data Controller may also retain your data for research or statistical analysis. As this data is then anonymised, no retention period is imposed by the Regulations insofar as it is no longer possible to ‘re-identify’ you at a later date.

Your consent must be given clearly and unambiguously. This is why, when you agree to fill in the Site’s contact form:
– the use that will be made of your Personal Data is explained to you;
– you must tick a box to confirm your consent; and
– children under the age of 13 cannot give their consent.

In accordance with the Regulations, you have the following rights with regard to your Personal Data:
– Right of access to data: this right allows you to receive a copy of the Personal Data we hold about you;
– Right to rectification: this right allows you to request the correction of inaccurate or incomplete Personal Data concerning you;
– Right to the deletion of your Personal Data: this right gives you the possibility to ask us to delete your Personal Data if one of the legal grounds is fulfilled:

• the Personal Data is no longer necessary for the purposes of the processing;
• you have withdrawn your consent on which the processing is based;
• you have objected to the processing by exercising your right to object;
• the processing of your Personal Data is unlawful;
• or your Personal Data must be deleted by virtue of a legal obligation.

– The right to limit the processing of your Personal Data; this limitation of processing may be carried out when:

• you dispute the accuracy of your Personal Data;
• you do not object to the deletion of your Personal Data in the context of unlawful processing, but demand that it be limited;
• your Personal Data is no longer used by our services but its retention is only necessary for the establishment, exercise or defence of legal claims; or
• you object to us using your Personal Data by exercising your right to object.

– Right to the portability of your Personal Data: you may contact us so that we can provide you or another controller directly with your Personal Data in a structured, commonly used and machine-readable format;

 

– Right to object: you may contact us when

• processing is carried out in the public interest or for our legitimate interests; you may object only on grounds relating to your situation; or
• processing is carried out for the purposes of commercial canvassing; you may object at any time and without any explanation being given to us.

– Right to determine the fate of your Personal Data after your death (the e-Testament): one of the specific features of French regulations is that they allow you to send us your instructions concerning the way in which we will handle your Personal Data after your death. You can choose to have your Personal Data deleted or passed on to a close relative.

 

Regardless of the purpose or legal basis under which we process your data, you may therefore, at any time and at no cost, send us an e-mail to benefit from your rights at the following address: olivier.meyer-michel@orange.fr

 

Or send us a letter to the following address

 

2 Rte de la Tacharderie, 16370 Cherves-Richemont / Val-de-Cognac – France

Please note, however, that we are not always able to respond favourably to your request for legal reasons, which we will bring to your attention, where appropriate, after receiving your request.

 

In any event, we remind you that you have the right to lodge a complaint with the competent administrative authority.

We use a number of legal methods to process your data, depending on how you interact with our Site.

 

When you make a booking on our Site, we collect and process your personal data in order to fulfil the contract between you and us. For example, we need your surname, first name and postal address to confirm your booking.

 

Finally, in the case of processing of Personal Data for the purpose of canvassing, the legal basis for such processing is your consent (see Article 1.6.1. above).

The Site has appropriate security measures in place to prevent any loss, unauthorised use or access, modification or disclosure of your Personal Data.

 

All personal data collected is stored on secure servers. The Data Controller has also implemented procedures to manage any violation of personal data.

We recommend that you only connect to secure networks, preferably private ones. Remain aware of the risks incurred on public wifi networks.

 

Independently of the Data Controller to whom you have voluntarily transmitted your Personal Data and given the nature of the Internet network, other operators, without any link with the Data Controller, are capable of capturing your Personal Data without your consent, particularly when you are browsing the Internet. We therefore recommend that you install and regularly update anti-virus and anti-spyware software on your computer.

The Data Controller will never solicit you by e-mail to obtain personal information.

 

If you receive an e-mail on behalf of the Data Controller asking you to provide sensitive personal information (banking data, data relating to your private life, etc.), please do not reply and forward the e-mail to us so that we can take the necessary action.

 

You should only provide your account information once you have logged on to the Site directly via your browser.

A cookie is a connection indicator, i.e. a text file that may be stored in a dedicated space on the hard disk of your Terminal when you visit an Internet site. A cookie enables its issuer to identify the Terminal in which it is stored, for the duration of the cookie’s validity or storage.

When you visit the Site, information relating to the browsing of your Terminal (computer, tablet, smartphone, etc.) may be recorded via cookies installed on your Terminal, subject to the choices you have made concerning cookies and which you may modify at any time.

Only the sender of a cookie is likely to read or modify the information contained therein.

When you connect to the Site, the Data Controller may be required, subject to your choices, to install various cookies on your Terminal enabling the browser on your Terminal to be recognised during the period of validity of the cookie concerned. The cookies we issue are used for the purposes described below.

 

The cookies we issue enable us to:

• to carry out studies and draw up statistics and volumes of visits to and use of the various elements making up our Site (sections and content visited, routes taken), enabling the Data Controller to improve the interest and ergonomics of its services;
• to adapt the presentation of the Site to the display preferences of your Terminal (language used, display resolution, operating system used, etc.) during your visits to the Site, depending on the hardware and display or reading software that your Terminal contains; and
• to implement security measures, for example when you are asked to reconnect to content or a service after a certain period of time.

You have several options for managing cookies. Any changes you make may affect your browsing on the Internet and your conditions of access to certain services requiring the use of cookies.

You can choose at any time to express and modify your wishes with regard to cookies, by the means described below.

In particular, you can configure your browser software so that cookies are stored on your Terminal or, conversely, so that they are rejected, either systematically or depending on the sender. 

You can also configure your browser so that you are offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be stored on your Terminal. For more information, see ‘How to exercise your choices, depending on the browser you use’ in Article 4.2.3. below.

The recording of a cookie on a Terminal is essentially subject to the will of the Terminal user, which the latter may express and modify at any time and free of charge through the choices offered to him by his browser software.

If you have accepted the storage of cookies in your Terminal in your browser software, the cookies integrated into the pages and content that you have consulted may be stored temporarily in a dedicated space in your Terminal. They will only be readable there by the sender.

If you refuse to save cookies on your Terminal, or if you delete those already saved, the quality of the services offered by the Site will not be impaired.

However, you will no longer be able to benefit from a certain number of functionalities that may be necessary to navigate in certain areas of the Site. This would be the case if you tried to access content or services for which the installation of cookies is strictly necessary (e.g. booking a holiday). This would also be the case if the Data Controller – or its service providers – were unable to recognise, for technical compatibility purposes, the type of browser used by your Terminal, its language and display settings or the country from which your Terminal appears to be connected to the Internet.

Where applicable, the Data Controller declines all responsibility for any consequences relating to the operation of its services resulting from the impossibility for it to record or consult the cookies necessary for their operation and which you have refused or deleted.

Please note that certain cookies cannot be deleted insofar as they are strictly necessary for the technical operation of the Site.

Each browser has a different configuration for managing cookies and your choices. It is described in your browser’s help menu, which will tell you how to modify your cookie preferences.

• For Internet Explorer :

http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

• For Safari :

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

• For Google Chrome :

http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

• For Firefox :

http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

You can delete all your cookies or just the ones you want. Deleting cookies does not prevent browsing or their reinstallation during browsing. This allows you to control your browser’s cookie library at any given time. Technical cookies, which are necessary for browsing, will be reinstalled if you visit the Site again.

Below, we explain the procedure to follow depending on your browser.

• From the Chrome menu, select ‘Settings’.
• Display the advanced settings
• Go to the ‘Privacy’ section
• Click on ‘Content settings
• In the ‘Cookies’ section (first paragraph), click on ‘Cookies and site data’.
• Find the cookies you want to delete and click ‘OK’. You can also choose to delete all your cookies.

• In the Firefox menu, go to ‘Tools’ and then ‘Options’.
• On the ‘Privacy’ tab, click on ‘Show cookies’.
• Find the cookies you want to delete and click on ‘Delete Cookies’.

Internet Explorer does not allow cookies to be managed on a case-by-case basis. To delete all your cookies :

• Click on ‘Tools’ and then on ‘Internet Options’.
• In the ‘General’ tab, under ‘Browsing History’, click on ‘Delete’.
• Tick the ‘Cookies’ box and click ‘Delete’.

• From the Safari menu, select ‘Preferences’.
• In the window that opens, go to the ‘Security’ tab
• Click on ‘Show cookies’.
• In the window that opens, find and select the cookies you want to delete, and click on ‘Delete’

Deactivating third-party cookies means that you can only accept cookies placed by the Site, which you can also deactivate, delete or limit. Here is the procedure to follow, depending on your browser, if you wish to refuse third-party cookies:

• From the Chrome menu, select ‘Settings’.
• Display the advanced settings
• Go to the ‘Privacy’ section
• Click on ‘Content settings
• In the ‘Cookies’ section (first paragraph), tick the ‘Block cookies and data from third-party sites’ box
• Save the changes by clicking on ‘OK’.

• In the Firefox menu, go to ‘Tools’ and then ‘Options’.
• On the ‘Privacy’ tab, tick the ‘Accept cookies’ box
• For the ‘Accept third-party cookies’ setting, select ‘Never’.
• Save your changes by clicking on ‘OK’.

• In the Internet Explorer menu, go to ‘Internet Options’.
• In the ‘Confidentiality’ tab, click on the ‘Advanced’ button
• Accept internal cookies, refuse third-party cookies
• Save your changes by clicking on ‘OK’.

• From the Safari menu, select ‘Preferences’.
• In the window that opens, go to the ‘Security’ tab
• Under ‘Accept cookies’, select ‘Only from sites I visit’.

If you do not wish :

• us to collect data about your browsing,
• for us to be able to identify the original special offer when you register via a special offer,

 you can choose to deactivate all third-party cookies that are not essential for browsing the Site.

 

We will then record a cookie on your Terminal, the sole purpose of which is to deactivate the deposit of these cookies on your computer. This cookie will be valid for twelve (12) months.

 

Please note that a cookie is used to take your request into account. If you delete all the cookies stored on your Terminal (via your browser), the Data Controller – or its service providers – will no longer know that you have chosen this option.